The Professional plan is for sites that bring in enquiries or revenue, where a few hours offline costs you real money. It adds a staging site so changes are tested before they go live, four restore points a day instead of one, and reporting so you can see what the site is doing.
What you get for £149 a month
- Everything in the Essential plan
- 1.5 hours of technical and design support each month
- 10 support tickets per week, by email or chat
- Six-hourly backups on top of the daily: four restore points every day
- Security monitoring with action taken, not just advice
- Google Analytics integration
- A monthly report covering updates applied, uptime and anything worth knowing
- Speed and database optimisation
- A staging site for safe testing before changes go live
What every care plan includes
Your site connects into a central monitoring console that scans every 24 hours and reports anything needing attention. WordPress core updates, theme updates, plugin updates and security patches. Uptime is watched continuously: if the site goes down I am alerted within five minutes, usually before you notice.
Urgent issues. Site down, visibly broken, or compromised, get a 4-hour response during UK business hours. Everything else gets 24 hours.
How it works
Before anything is connected we have a conversation about the state of your site, and I check a care plan is the right thing. If it’s not, I’ll say so and refund rather than take the money. Once payment clears I’ll arrange access. It usually takes under an hour of your time.
Support requests are tracked in our client portal, not an email thread, so you can see everything done on your site. Plans work on whatever hosting you already use. There’s no minimum term: cancel from your account area at any time and it stops at the end of the period you’ve paid for. Included support time doesn’t roll over, and work beyond that is charged at £45 an hour, always agreed with you first.