The Commerce plan is built for WooCommerce stores and business-critical sites, where an hour offline is an hour of lost orders. It adds priority phone support, twelve restore points a day, and malware removal at no extra cost. So a compromise never turns into a surprise invoice.
What you get for £379 a month
- Everything in the Professional plan
- 4 hours of technical and design support each month
- Unlimited support tickets
- Priority support by email, chat and phone
- Two-hourly backups on top of the daily: twelve restore points every day
- WooCommerce health checks: renewals, payment gateways and failed transactions actively watched
- Free malware removal, with no separate rescue fee
- Premium plugin licences included
- Basic WordPress SEO optimisation
- Content delivery network, 250GB per month
If you take payments through your site, this is the plan built for it.
What every care plan includes
Your site connects into a central monitoring console that scans every 24 hours and reports anything needing attention. WordPress core updates, theme updates, plugin updates and security patches. Uptime is watched continuously: if the site goes down I am alerted within five minutes, usually before you notice.
Urgent issues. Site down, visibly broken, or compromised, get a 1-hour response during UK business hours. Everything else gets 24 hours.
How it works
Before anything is connected we have a conversation about the state of your site, and I check a care plan is the right thing. If it’s not, I’ll say so and refund not take the money. Once payment clears I’ll arrange access. It usually takes under an hour of your time.
Support requests are tracked in our client portal, not an email thread, so you can see everything done on your site. Plans work on whatever hosting you already use. There’s no minimum term: cancel from your account area at any time and it stops at the end of the period you’ve paid for. Included support time doesn’t roll over, and work beyond that is charged at £45 an hour, always agreed with you first.